| Standard | Priority | |
|---|---|---|
| Scope of Coverage | Maintenance and Support | Maintenance and Support |
| Delivered | Updates via Customer Center and Patches | Updates via Customer Center and Patches |
| Support Hours | 12x5 | 24x7 |
| Support Access Methods | Web, Email, Chat and Phone | Web, Email, Chat and Phone |
| Support Response Time | 4 hours | 1 hour for Severity 1 4 hours for all others |
| 1 Year Subscription 139,23 €* Login to Buy | 1 Year Subscription 254,66 €* Login to Buy | |
| 3 Year Subscription 374,85 €* Login to Buy | 3 Year Subscription 693,77 €* Login to Buy |
