SUSEConnect: "virtual" server appears as "physical" in SUSE Customer Center (SCC)

This document (7017181) is provided subject to the disclaimer at the end of this document.


SUSE Linux Enterprise Server 12
SUSE Linux Enterprise Server 12 Service Pack 1 (SLES 12 SP1)


While registering a SLES 12 server via SUSEConnect using UTF setting different than "en_US.UTF-8" the server will appear as "physical" in SUSE Customer Center (SCC) even if it is a virtual machine.


SUSE has released a patch for the SUSEConnect package:
SLES 12:
  • SUSEConnect-0.2.30-9.8.1
SLES 12 SP1: 
  • SUSEConnect-0.2.32-3.1
The following steps are needed to fix the value in SCC:
  • install the latest SUSEConnect package
  • run "SUSEConnect --de-register" (or "-d") to remove the existing registration
  • re-register the server via "SUSEConnect -r <YourRegCode> -e <YourEMail>"

The system should then appear as "virtual" in SCC.


Additional Information

TID#7016241 explains how to change UTF setting for SUSEConnect.


This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7017181
  • Creation Date: 22-Jan-2016
  • Modified Date:03-Mar-2020
    • SUSE Linux Enterprise Server

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