SUSEConnect error: SocketError: getaddrinfo: Name or service not known

This document (7016105) is provided subject to the disclaimer at the end of this document.

Environment


SUSE Linux Enterprise Server 12
SUSE Linux Enterprise Desktop 12

Situation

When trying to register a SLE12 server to the SuSE Customer Center via command line using SUSEConnect the following error is produced: 
SUSEConnect error: SocketError: getaddrinfo: Name or service not known 

Resolution

The possible issues are: 
  • The machine can't reach a DNS server to resolve the name to IP
  • The DNS server cannot resolve the hostname

Resolution:
Make sure a DNS server is setup for this machine and it can resolve the hostname of scc.suse.com as well as updates.suse.com.

Cause

The SLE12 server cannot reach the registration server (https://scc.suse.com).

Disclaimer

This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7016105
  • Creation Date: 27-Jan-2015
  • Modified Date:03-Mar-2020
    • SUSE Linux Enterprise Desktop
    • SUSE Linux Enterprise Server

< Back to Support Search

For questions or concerns with the SUSE Knowledgebase please contact: tidfeedback[at]suse.com

SUSE Support Forums

Get your questions answered by experienced Sys Ops or interact with other SUSE community experts.

Join Our Community

Support Resources

Learn how to get the most from the technical support you receive with your SUSE Subscription, Premium Support, Academic Program, or Partner Program.


SUSE Customer Support Quick Reference Guide SUSE Technical Support Handbook Update Advisories
Support FAQ

Open an Incident

Open an incident with SUSE Technical Support, manage your subscriptions, download patches, or manage user access.

Go to Customer Center