Christian Osbahr, CTO at Hostnordic, said: “In recent years, we have seen increasing demand for end-to-end cloud solutions in our target markets. Many potential clients have a mixture of both Microsoft- and Linux-based servers in their infrastructures, and to help win new business we decided to extend our offering with Linux virtual servers.”
As the company moved forward with its growth strategy, ensuring the profitability of the new Linux offering was essential.
“Our infrastructure is based on software from the Microsoft System Center suite, and we have invested heavily in training our support team on this platform,” said Christian Osbahr. “We realized that if we had to manage a new Linux environment with separate systems and processes, we would have to increase our support headcount by up to 20 percent. This increase would raise our operational expenditure significantly, and harm the profitability of the new products. As a result, we were keen to find a Linux solution that would integrate tightly with our Microsoft environment.”
“One of the key reasons for selecting SUSE was its close relationship with Microsoft,” said Christian Osbahr. “We wanted the assurance of a partner that would take ownership of support requests and ensure that any technical issues were resolved in a timely manner. We felt that SUSE met our requirements perfectly.
“Another important criterion for the new solution was interoperability with our existing Microsoft environment. During a proof-of-concept exercise for the SUSE solutions, we saw with our own eyes that it was possible to integrate server monitoring data from SUSE Manager into our Microsoft Operations Manager tool by using the SUSE Manager Management Pack for Microsoft System Center.
“Moreover, we realized that the tight integration between the Microsoft and SUSE solutions would enable us to protect the new Linux servers without major modifications to our disaster recovery solution—helping us to avoid additional capital expenditure.”
During the implementation process, Hostnordic worked together with an expert team from SUSE business partners B1 Systems GmbH and Liga ApS.
“Throughout the deployment, the guidance we received from the SUSE, B1 Systems and Liga teams was invaluable,” said Christian Osbahr. “The B1 Systems team was on site for the week of the initial deployment, and together we configured the integrations between the SUSE Manager and Microsoft Operations Manager monitoring tools. During this process, the B1 Systems team ran training workshops with our support team, and communicated the skills required to manage the new Linux environment effectively.”
Today, Hostnordic manages its Microsoft and SUSE systems side by side via familiar processes and systems—avoiding cost and complexity, and enabling the company to offer total cloud hosting solutions to its clients.
“In the past, we were forced to turn down business from customers with Linux servers looking for an end-to-end managed services product,” said Christian Osbahr. “Thanks to our SUSE solutions, we have brought our new hosting offering to market rapidly and cost-effectively, which enables us to broaden our reach and capitalize on valuable opportunities.”
Hostnordic’s SUSE solutions are closely integrated with its automated workflows for provisioning, management, maintenance, back up and disaster recovery, delivering the new capabilities at minimal incremental cost.
“Our support teams can manage the SUSE environment using additional fields in Microsoft Operations Manager, avoiding the need to bring in a separate support team for Linux,” said Christian Osbahr. “As a result, we can keep our operational costs lean while delivering the high-quality service that our clients have come to expect.”