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Would Rancher Support provide assistance if we use components that are not listed in the Rancher support matrix?

This document (000020478) is provided subject to the disclaimer at the end of this document.


Limited Support for Unlisted Open-Source Components:

  • Rancher Support can help troubleshoot issues with open-source components not listed in the support matrix, but only up to the point where the problem lies with Rancher's interfaces interacting with that component.
  • If the root cause is beyond Rancher's control (e.g., within the component itself), you'll need to work directly with the component's maintainers or seek commercial support.

Ensuring Optimal Support:

  • To receive the best possible support and avoid confusion, we recommend informing Rancher Support of any critical, unlisted components in your deployment. This allows them to understand your environment better and potentially offer more targeted assistance.


This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:000020478
  • Creation Date: 10-Nov-2021
  • Modified Date:17-Jul-2024
    • SUSE Rancher
    • SUSE Rancher Longhorn

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