[Rancher] Can Rancher Support validate our planned upgrade?

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Resolution

Rancher Support recommends Customers to notify them ahead of planned maintenance events for upgrade and migration. The notification can be made as a support case. At a minimum, this case should have information on:

Current Rancher version
Target Rancher version
Reason for upgrade
Upgrade date and maintenance time window

But it would be best if Customer could provide the requested information in a document (please ask for the "Upgrade Notification RFI Template" in the support case). Based on the information provided, Rancher Support can provide any applicable advisories to the Customer for the planned event. Rancher Support may request Customer to run specific information gathering scripts. Data collected from these scripts will be used by Rancher Support to understand the Customer deployment and validate the upgrade path that is being considered.

Additional Information

Rancher Support FAQs

Disclaimer

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