Using separate tools to maintain and patch systems, monitor health compliance and deploy required updates to the Windows and Linux servers can be costly and time–consuming. With SUSE Manager Management Pack for Microsoft System Center Operations Manager, Windows systems administrators can view server health information and perform both Windows and Linux patching duties, all through the same familiar console. This document leads you through the initial installation of SUSE Manager Management Pack for Microsoft System Center Operations Manager.
SUSE Manager Management Pack for Microsoft System Center Operations Manager requires a working environment with Microsoft System Center Operations Manager (SCOM) and SUSE Manager. The following list outlines the environment and software that should be prepared prior to the installation of the SUSE Manager Management Pack.
Supported Operating Systems:
Windows Server 2008/2008 R2
Windows Server 2012/2012 R2
Windows Server 2016
Typical environment required for SUSE Manager Management Pack:
Windows Domain Controller (recommended for domain accounts that are used for the installation of Microsoft System Center Operations Manager)
SQL Server 2008/R2 and above (required for the installation of Microsoft System Center Operations Manager)
One of the following Microsoft System Center Operations Manager versions:
Microsoft System Center Operations Manager 2007 R2 (preferably with Cumulative Update 6 or later)
Microsoft System Center Operations Manager 2007 R2 Documentation and Deployment Guide - http://technet.microsoft.com/en-us/library/bb310604.aspx
Microsoft System Center Operations Manager 2007 R2 Cumulative Update 6 Download - http://www.microsoft.com/en-us/download/details.aspx?id=29850
Microsoft System Center Operations Manager 2007 R2 Cumulative Update 6 Instructions - http://support.microsoft.com/kb/2626076
Microsoft System Center Operations Manager 2012/R2 (preferably with the latest Update Rollup)
Microsoft System Center Operations Manager 2012/R2 Documentation and Deployment Guide - http://technet.microsoft.com/en-us/library/hh205987.aspx
Microsoft System Center Operations Manager 2012/R2 Update Rollup 2 Download - http://www.microsoft.com/en-us/download/details.aspx?id=30421
Microsoft System Center Operations Manager 2012 Update Rollup 2 Installation Instructions - http://support.microsoft.com/kb/2706783
Microsoft System Center 2016
SUSE Manager 2.1, 3 and 3.1
Linux virtual machines with distribution versions supported by both the Microsoft System Center Operations Manager Cross Platform Management Packs and SUSE Manager
Microsoft System Center Operations Manager Requirements
The cross platform management packs which add support for monitoring Unix/Linux systems must be installed. They are available for download from the following links:
Microsoft System Center Operations Manager 2007 R2 Cross Platform Management Packs - http://www.microsoft.com/en-us/download/details.aspx?id=18891
Microsoft System Center Operations Manager 2012 Cross Platform Management Packs - http://www.microsoft.com/en-us/download/details.aspx?id=29696
At minimum, the following management packs should be installed:
SUSE Manager Management Pack Installation Requirements
.NET 4.0 Framework must be installed prior to running the SUSE Manager Management Pack installer. The Web installer is available from the following URL:
The following table lists the supported operating systems and required management packs to subscribe clients to Microsoft System Center Operations Manager.
Table 1 Supported OS and Management Patches
SCOM 2007 Supportable
SCOM 2012/R2 Supportable
SCOM 2016 Supportable
Red Hat Enterprise Linux 4 (x86/x64)
Red Hat Enterprise Linux 5 (x86/x64)
Red Hat Enterprise Linux 6 (x86/x64)
SUSE Linux Enterprise Server 9 (x86)
SUSE Linux Enterprise Server 10 (x86_x64)
SUSE Linux Enterprise Server 11 (x86_64)
SUSE Linux Enterprise Server 12 (x64)
To successfully perform patch management tasks, the SUSE Manager Management Pack has be to installed on the Microsoft System Center Operations Manager Client (which is the system containing only the Operations console) and on the Microsoft System Center Operations Manager Server system (which contains only the Server). One single SUSE Manager Management Pack installer will work for the installation on both the Microsoft System Center Operations Manager Client and Server systems.
Follow the below steps to install the SUSE Manager Management Pack:
Copy the installer setup to the system where the installation is required. Follow the below steps to complete the installation process.
setup.exe file and
Run as administrator as
Figure 1 SUSE Manager Management Pack Setup
A setup wizard will open:
Figure 2 SUSE Manager Management Pack Setup Wizard
Next button, select
the installation folder path and one of the
Everyone (can be used by all the users in the system)
Just me (can be used only by the installed user)
Figure 3 Installation Folder Selection
Next button and
enter the SUSE Manager Credentials:
SUSE Manager Server
IMPORTANT: Host name
Do not include
http/https in the host
name or IP address.
These SUSE Manager details will be stored in the registry keys (SUSEManagerUrl, SUSEManagerUserName, and SUSEManagerPassword).
Figure 4 SUSE Manager Credentials
Next button to
confirm the installation.
Figure 5 Installation Confirmation
During installation the system checks whether all required management pack references are installed or not. If they are not installed it will prompt an error message with the missing management pack references. When the missing management packs are installed, the installation will continue.
After successful installation, click the
Close button to exit the
Figure 6 Installation Completion
After the installation is completed, open the
Microsoft System Center Operations Manager
2007/2012/R2 console. On the Monitoring
Overview screen, check for the new entry and
click the link
Servers, then click the link
Linux. You should now see a
See the screenshot below:
Figure 7 Patch Management Selection
After successful installation of the SUSE Manager Management Pack, the following binaries and management packs are deployed in the Microsoft System Center Operations Manager root location (for example installation) and the Microsoft System Center Operations Manager database respectively.
If the Management Pack is installed on a system having only Microsoft System Center Operations Manager Client (that is a system having only Operations Console), the following assemblies are placed into the GAC folder (general path C; c:\Windows\assembly):
The SUSE Manager credentials are updated in
the registry at
If the Management Pack is installed on a system having only the Microsoft System Center Operations Manager Server installed, the following assemblies are placed into the GAC folder (general path C; c:\Windows\assembly):
The Management Pack
is deployed into the Microsoft System Center
Operations Manager database. The SUSE Manager
credentials are updated in the registry
If the Management Pack is installed on a system having both the Microsoft System Center Operations Manager Client and Server installed, the following assemblies are placed into the GAC folder (general path C; c:\Windows\assembly):
The Management Pack
is deployed into the Microsoft System Center
Operations Manager database. The SUSE Manager
credentials are updated in the registry
To update the SUSE Manager details after a successful
installation (for example to point the SUSE Manager
Management Pack to a different SUSE Manager server
after the installation is completed) use the Desktop
SUSE Manager MP Settings or
SUSEManagerMPSettings.exe in the
Management Pack installation location.
A log file
LogInfo.txt exists in the
Management Pack installation folder. This log file
keeps track of all activities done by the installer in
detail during the installation process. If the
installation fails, the installer will notify the user
with an error message, and error details will be logged
in the log file.
Figure 8 Example for Log File Text
For the manual installation of the SUSE Manager Management Pack installation follow the steps below:
Extract all files into a new folder.
Place all binaries into the respective folder as specified under Section 3.0, SUSE Manager Management Pack Installation, Step-by-Step Installation, Step 2 above.
Use SUSEManagerMPSettings.exe from the above extracted folder to update the SUSE Manager credentials in the registry.
If you are installing the SUSE Manager Management
Pack on a system where Microsoft System Center
Operations Manager Server is installed, open the
Operations Console and
import the SUSE Manager Management Pack
(Microsoft.OpenSolutionsGroup.SuseManager.mp) from the
above extracted folder into the Microsoft System Center
Operations Manager Database.
To uninstall the SUSE Manager Management Pack from Microsoft System Center Operations Manager, follow the steps below:
Double-click or right-click the installer and select
Remove SUSE Manager Management
Finish and the Management Pack
will be uninstalled.
Figure 9 Uninstalling SUSE Manager Management Pack
After a successful uninstallation the installer will notify the user.
During the uninstallation process, the installer will remove:
All binaries from GAC
The SUSE Manager Management Pack from Microsoft System Center Operations Manager
The file updateSUSE.exe, including the SUSE Manager Management Pack installation folder
And the registry entries added by the installer during the installation process, as specified under Section 3.0, SUSE Manager Management Pack Installation Step-by-Step Installation, Step 2 during the installation process.
To ensure the uninstallation process has been
successful, open the Microsoft System Center Operations
Manager console. Under the folder
Servers check for the entry called
Patch Management. It should be
For a manual uninstallation of the SUSE Manager Management Pack follow these steps:
If you are uninstalling the SUSE Manager Management
Pack from a system having Microsoft System Center
Operations Manager Server installed, open the
Operations Console and
delete the SUSE Manager Management Pack
Remove all binaries from GAC as specified under Section 3.0, SUSE Manager Management Pack Installation, Step-by-Step Installation, Step 2 above.
Clear the SUSE Manager registry entries (as specified under Section 3.0, SUSE Manager Management Pack Installation, Step-by-Step Installation, Step 2).
Remove the above extracted folder (as specified in Section 4.0, SUSE Manager Management Pack Manual Installation Process).
To repair the SUSE Manager Management Pack installed on Microsoft System Center Operations Manager, follow the steps below:
Double-click or right-click the installer, then
select the option
Repair SUSE Manager Management
Figure 10 Repairing SUSE Manager Management Pack
Finish button. The SUSE
Manager Management Pack will be repaired. All files
specified under Section 3.0, SUSE Manager Management Pack Installation
will be replaced by the installer.
To update the details of SUSE Manager, follow the steps below:
Double-click SUSEManagerMPSettings.exe, which is contained in the Management Pack installation folder (the folder selected at the time of installation) or in the shortcut placed on your desktop.
A window will open to enter new SUSE Manager details.
Figure 11 Update SUSE Manager Details
Enter the values and click
The SUSE Manager credentials are updated in the
After successfully updating the SUSE Manager details,
Close to close the window.
NOTE: Write Permisson
You should have write permission for the registry to update the SUSE Manager details.
The below list contains troubleshooting tips and hints:
Check the error details in the log file (LogInfo.txt in the SUSE Manager Management Pack installation location) and resolve them accordingly.
The SUSE Manager Management Pack installation may fail because following keys have not been found, or there is an invalid entry, in the Microsoft System Center Operations Manager registry location.
For Microsoft System Center Operations Manager 2012: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\System Centre Operations Manager\SetUp\Console\InstallDirectory
or: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\System Centre Operations Manager\SetUp\Server\InstallDirectory
For Microsoft System Center Operations Manager 2007R2: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\ Microsoft Operations Manager\3.0\SetUp\InstallDirectory
Make sure to give proper credentials to the SUSE Manager server while installing the Management Pack.
If you have any trouble while uninstalling the SUSE Manager Management Pack, follow the steps below:
Check if the SUSE Manager Management Pack uninstallation fails because there are binaries used by another process, or because SUSE Manager Management Pack has a dependency with another Management Pack in Microsoft System Center Operations Manager.
If this is the case resolve the dependency manually and repeat the uninstallation process.
Check whether the Operations Console is closed.
Check that the below registry path contains valid SUSE Manager credentials: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SUSEManagementPack
IMPORTANT:Keep in mind the following points:
After the installation, it takes up to four minutes to display a list of systems subscribed to Microsoft System Center Operations Manager and SUSE Manager in the Systems tab under Patch management. The SUSE Manager probe refreshes every four minutes in the background.
To access Patch Management, you need to be added as a user to the Microsoft System Center Operations Manager administrator account group.
As a new user performing a first time installation, you need to set the Operations Manger URL (the Microsoft System Center Operations Manager Server URL). Access the Operations Console and then proceed with the installation setup.
If you have difficulties uninstalling the SUSE Manager Management Pack (because of deletion of the Management Pack, deletion of the binaries, or corruption of the installation file, etc.), use the repair option and try to perform the uninstallation process again.
The SUSE Manager Management Pack installer works for Microsoft System Center Operations Manager 2007, 2012 and 2016.
If you want to upgrade Microsoft System Center Operations Manager from version 2007 to 2012, first uninstall the SUSE Manager Management Pack and then upgrade Microsoft System Center Operations Manager. After the successful upgrade, re-install the SUSE Manager Management Pack.
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