[Rancher] Our usage has exceeded the number of nodes for which we purchased a Rancher Support subscription. We now have an issue. Can we continue to get assistance from Rancher Support to troubleshoot and resolve the issue?

This document (000020501) is provided subject to the disclaimer at the end of this document.

Resolution

We understand that this can happen, as you have your own customer adoption and growth. Yes, for sure, Rancher Support will help you on the specific issue. However, to avoid any future disruption, it will be required that the Rancher Support subscription is upgraded to the necessary quantity, at the earliest and within a reasonable period of time.

Disclaimer

This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:000020501
  • Creation Date: 11-Nov-2021
  • Modified Date:11-Nov-2021
    • SUSE Rancher
    • SUSE Rancher Longhorn

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