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mgr-sync refresh aborts with "No product tree entry found for label“

This document (000020427) is provided subject to the disclaimer at the end of this document.


SUSE Manager Server 4.2 


When running a "mgr-sync refresh" this aborts with:

No product tree entry found for label“
#mgr-sync refresh
Refreshing Channel families [DONE]
Refreshing SUSE products    [FAIL]
       Error: <Fault -1: "redstone.xmlrpc.XmlRpcFault: unhandled internal exception: No product tree entry found for label: 'sle-manager-tools15-beta-pool-x86_64-sp2'">


Delete those channels that no longer exist:

spacewalk-remove-channel -c sle-manager-tools15-beta-pool-x86_64-sp2
spacewalk-remove-channel -c sle-manager-tools15-beta-updates-x86_64-sp2

If the error still exists, please contact SUSE Technical Support in time.


The "sle-manager-tools15-beta-pool-x86_64-sp2" and "sle-manager-tools15-beta-updates-x86_64-sp2"  channels do no longer exist. Please remove these channels and rung a  refresh again.


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  • Document ID:000020427
  • Creation Date: 05-Nov-2021
  • Modified Date:09-Nov-2021
    • SUSE Manager Server

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