yast, lsblk or hwinfo hang after updating to kernel 3.0.101-108.35 on VMware machines.

This document (7022728) is provided subject to the disclaimer at the end of this document.

Environment

SUSE Linux Enterprise Server 11 Service Pack 4 (SLES 11 SP4)
SUSE Linux Enterprise Server 12 Service Pack 2 (SLES 12 SP2)
SUSE Linux Enterprise Server 12 Service Pack 3 (SLES 11 SP3)

Situation

lsblk, hwinfo, yast2 disk (the partitioning module) or other disk accessing applications (e.g. parted) hang.
Using strace to debug the process shows it hangs while accessing the virtual CD-ROM drive:

[...]
3570  lseek(5, 0, SEEK_CUR)             = 0
3570  read(5, "0\n", 4096)              = 2
3570  close(5)                          = 0
3570  munmap(0x7efd4917d000, 4096)      = 0
3570  open("/dev/sr0", O_RDONLY

Resolution

The following kernel releases contain the required fixes:

SLES 11 SP4: 3.0.101-108.38.1
SLES 12 SP2: 4.4.120-92.70.1
SLES 12 SP3: 4.4.120-94.17.1

Change log entry:

- ide-cd: workaround VMware ESXi cdrom emulation bug (bsc#1080813).

Cause

A problem in the emulation code for the virtual CD-ROM drive.

Additional Information

Available Workaround:

Run the following command :
echo options cdrom autoclose=0 >> /etc/modprobe.d/99-local.conf
to create a module options file, then unload and reload the cdrom module again:
rmmod cdrom
modprobe cdrom

In case the CD-ROM drive is in use, this might fail and only a reboot will solve this situation.

If unloading and loading of the module doesn't help you can try to attach CD-ROM device to the virtual machine so that the lsblk command is succesful. This can be achieved for example if you pretend to install the VMware tools and as a consequence it is mounted within the VM.

strace debug command:

The following command may be used to trace the lsblk output:
strace -f -o /tmp/lsblk.out lsblk

Disclaimer

This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7022728
  • Creation Date: 13-Mar-2018
  • Modified Date:03-Mar-2020
    • SUSE Linux Enterprise Server

< Back to Support Search

For questions or concerns with the SUSE Knowledgebase please contact: tidfeedback@suse.com

SUSE Support Forums

Get your questions answered by experienced Sys Ops or interact with other SUSE community experts.

Join Our Community

Support Resources

Learn how to get the most from the technical support you receive with your SUSE Subscription, Premium Support, Academic Program, or Partner Program.


SUSE Customer Support Quick Reference Guide SUSE Technical Support Handbook Update Advisories
Support FAQ

Open an Incident

Open an incident with SUSE Technical Support, manage your subscriptions, download patches, or manage user access.

Go to Customer Center