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SUMA 2.1 Migration to SCC Can Result in Duplicate Product_ids

This document (7016161) is provided subject to the disclaimer at the end of this document.


SUSE Manager 2.1


After migrating to SCC the command mgr-sync refresh fails with the following error.

mgr-sync refresh
Refreshing Channels [DONE]
Refreshing Channel families [DONE]
Refreshing SUSE products [DONE]
Refreshing SUSE Product channels [FAIL]
Error: <Fault -1: 'redstone.xmlrpc.XmlRpcFault: unhandled internal exception: query did not return a unique result: 2'>

We discovered there were double entries in suseProducts table.


To investigate the product ids for duplicates run the following command:

echo "select * from suseProducts order by product_id;"| spacewalk-sql --select-mode -|less -S


suma21:~ # grep 832 /tmp/bla.txt 
 2312 | suse-linux-enterprise-server-sp4                   | 10.4     | SUSE Linux Enterprise Server 10 SP4                                         |          119 |                                  |        832 | 2015-01-28 16:37:08.668005+01 | 2015-01-28 16:37:08.668005+01
  246 | suse-linux-enterprise-desktop-sp2                  | 10       | SUSE Linux Enterprise Desktop 10 SP2                                        |          102 | online                           |        832 | 2015-01-12 09:58:12.831784+01 | 2015-01-18 20:37:29.278229+01

If there are duplicate ids then run the command: echo "delete from suseProducts;" | spacewalk-sql --select-mode - ***NOTE Do Not Forget the Trailing - after mode*** Followed by:
mgr-sync refresh

Additional Information

Entries in catalina.out:

2015-02-05 14:55:43,470 [TP-Processor9] ERROR com.redhat.rhn.frontend.xmlrpc.BaseHandler - Error calling method: 
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(
        at java.lang.reflect.Method.invoke(
Caused by: org.hibernate.NonUniqueResultException: query did not return a unique result: 2
        at org.hibernate.impl.AbstractQueryImpl.uniqueElement(
        at org.hibernate.impl.CriteriaImpl.uniqueResult(
        at com.redhat.rhn.domain.product.SUSEProductFactory.lookupByProductId(


This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7016161
  • Creation Date: 06-Feb-2015
  • Modified Date:03-Mar-2020
    • SUSE Manager

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