SLES11SP2 crashs on boot with "Bug: Soft lock up - CPU#0 stuck for 22s! [swapon:472]"

This document (7010766) is provided subject to the disclaimer at the end of this document.

Environment

SUSE Linux Enterprise Server 11 Service Pack 2

Situation

After installing a SLES11SP2 system on XEN and updating to kernel 3.0.34-0.7-xen, the system fails to boot with the following error (shortened):
[   32.124061] BUG: soft lockup - CPU#0 stuck for 22s! [swapon:472]
[...]
[   32.124282] Supported: Yes
[   32.124322] CPU 0
[...]
[   32.124532] Supported: Yes
[   32.124574]
[   32.124616] Pid: 472, comm: swapon Not tainted 3.0.34-0.7-xen #1 
[   32.124664] RIP: e030:[<ffffffff8000322a>]  [<ffffffff8000322a>] 0xffffffff80003229

Resolution

Please update to kernel version 3.0.101-0.7.17.1 or later to address this issue.

Disclaimer

This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7010766
  • Creation Date: 11-Sep-2012
  • Modified Date:25-Mar-2021
    • SUSE Linux Enterprise Server

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