SUSE Blog

Tag Archives: Troubleshooting

Troubleshooting Calamari



By: Tim Serong

May 10, 2017 10:34 am

Reads:465

Score:5

SUSE Enterprise Storage versions 1 through 4 include the Calamari web GUI for monitoring and some basic management tasks. As mentioned in the SUSE Enterprise Storage 4 release notes, Calamari is being deprecated in favor of openATTIC, but right now people are still using Calamari, and every so often run into some kinks getting it …

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Categories: Software-defined Storage, SUSE Enterprise Storage, Technical Solutions

Streamline Your Root Cause Analysis

chamilton

By: chamilton

April 17, 2017 12:11 pm

Reads:1,058

Score:5

Hey everyone, it’s Colin Hamilton here again. I’m one of the Linux Support Engineers on the SUSE team. A really common request that will come into our queue is an RCA (Root Cause Analysis) for an unexpected reboot of the server. I’ve noticed it can sometimes be frustrating for customers when the root cause takes …

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Categories: Enterprise Linux, SUSE Linux Enterprise, Technical Solutions

Tips and Tricks to SUSE Troubleshooting

chamilton

By: chamilton

April 10, 2017 8:46 am

Reads:1,095

Score:Unrated

Hey everyone, my name is Colin Hamilton and I’m one of the Linux Support Engineers on the SUSE team. I’m troubleshooting SUSE everyday and so I’ve got a few tips and tricks I highly recommend using in your everyday SUSE…

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Categories: Enterprise Linux, Server, SUSE Linux Enterprise, Technical Solutions

How I stumbled on unbootable OS thanks to the symlink

gozora

By: gozora

February 25, 2016 12:33 pm

Reads:2,463

Score:5

Hello World, Today I was asked by my colleague to help him with an unbootable SLES11 which was just recently upgraded to SP3 … Well, first I thought that this problem will be simple to solve as common initrd problems are quite easy to break, but I’ve learned a lesson … First I quickly checked …

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Categories: SUSE Linux Enterprise, SUSE Linux Enterprise Server, Technical Solutions

Forensic analysis of patchlevel in a supportconfig

ataschner

By: ataschner

October 29, 2014 10:44 am

Reads:9,682

Score:5

Updated: Do you ever get exposed to supportconfig files from servers that do not have access to update repositories? Or do you find it difficult to relate to patch numbers of updates (not) installed in updates.txt of a supportconfig?

If so, how do you easily find out if there are pending updates available from SUSE/Novell to be installed on the system to make it up to date?

Exactly – you don’t.
Until now…

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Categories: Free Tools, SUSE Linux Enterprise Server, Technical Solutions

How to know what ESX version is running on your VM

William Vera

By: William Vera

May 8, 2014 2:12 pm

Reads:3,608

Score:Unrated

This article describes how to discover the ESX version when we have only access to the VM guest. When troubleshooting issues, I sometimes need to know the ESX version when my VM’s are running, but in the classic scenario where we don’t have any type of privileges, it is pretty hard to get that information. …

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Categories: Enterprise Linux, Server, SUSE Linux Enterprise, SUSE Linux Enterprise Server, Technical Solutions, Virtualization

Troubleshooting SLES VM Memory Issues

William Vera

By: William Vera

April 23, 2014 8:40 am

Reads:6,614

Score:5

This document describes how to troubleshoot SLES Virtual Machine’s memory issues quickly to get ahead of problems and avoid bigger issues. When we use a lot of VM’s it’s pretty hard to monitor their health in the ESX level. If we are lucky maybe we have access to vSphere to see the status. Yes I …

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Categories: Alliance Partners, Appliances, Enterprise Linux, Open Enterprise Server on SLES, SUSE Cloud, Technical Solutions

PartnerNet: cool tool but how do I get in?



By: Marita Werner

September 16, 2013 12:11 am

Reads:2,084

Score:5

This summer I guided several of our new partners through the PartnerNet registration process and could see that it is quite a hurdle to finish registration. Now I want to give you a short introduction to that process and make clear that it is a 2-step process. First: go to PartnerNet and click on „Join …

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Categories: Alliance Partners, Expert Views, Technical Solutions

LJDT: Reliable Service / Connection Tests; netcat, not ping, is the correct tool



By: ab

July 18, 2013 11:26 am

Reads:15,320

Score:5

Me: “I cannot get to your site.” Helpdesk: “Hmm, let me check. I can ping it, so it must be okay.” Me: “No, pinging has nothing to do with access to the site.” Helpdesk: “No, you’re crazy, I can ping it so it’s your problem. Goodbye.” If you have never had this type of exchange with others, you’re lucky. The fact of the matter is that ‘ping’, while a good (but not 100% even here) tool to determine if traffic can go from one IP to another, is a lousy tool for determining if anything more than layer three is working …

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Categories: SUSE Linux Enterprise, Technical Solutions

BASH Debugging – Quick Tips

William Vera

By: William Vera

April 22, 2013 9:43 am

Reads:3,099

Score:5

Here is a brief guide to the basics of BASH debugging. Tuck this away for future reference.

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Categories: Enterprise Linux, openSUSE, Server, SUSE Linux Enterprise, Technical Solutions

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