Tag Archives: Support

10 years ago! expanding support options to SAP customers

Naji Almahmoud

By: Naji Almahmoud

May 19, 2017 12:23 am



Ten years ago, specifically May 15, 2007, SUSE and SAP announced expanded Linux support options for customers (Press Release). Mike Schmidt-Holzmann, my alliance counterpart at SAP, and I started the discussion of joint customer support options early 2006 until we captured management attention. Back then and for several months the SUSE team led by me …

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Categories: Alliance Partners, Cloud Computing, Enterprise Linux, SUSE Linux Enterprise, SUSE Linux Enterprise Server, Technical Solutions

Tips and Tricks to SUSE Troubleshooting


By: chamilton

April 10, 2017 8:46 am



Hey everyone, my name is Colin Hamilton and I’m one of the Linux Support Engineers on the SUSE team. I’m troubleshooting SUSE everyday and so I’ve got a few tips and tricks I highly recommend using in your everyday SUSE…

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Categories: Enterprise Linux, Server, SUSE Linux Enterprise, Technical Solutions

Making a choice on your support! Why Long term support extensions bring you peace of mind

Jo Eames

By: Jo Eames

December 21, 2016 12:50 pm



As with all things here at SUSE we are continually innovating and adapting our products to the latest requirements and demands of our customers’ environments. But sometimes you may be in a situation where you aren’t quite ready for the latest version of the product. The balance between…

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Categories: Technical Solutions

2016 Leap Second in SUSE Linux Enterprise

By: LPechacek

December 9, 2016 1:01 pm



The next positive leap second, announced in July, is just a few weeks away. On that occasion SUSE Labs reviewed the readiness status for this event. There is nothing new since June 2015, with the notable exception of SUSE Linux Enterprise 12 Service Pack 2 release, which is unaffected by all known defects in this area. Technical …

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Categories: Enterprise Linux, SUSE Linux Enterprise, SUSE Linux Enterprise Desktop, SUSE Linux Enterprise Server, Technical Solutions

Is it Sunday yet?

Carrie McInelly

By: Carrie McInelly

September 30, 2016 10:19 am



Football season is in full swing. For my family, this time of year means lazy Sundays with football games playing on the TV all day long, and the smell of something tasty cooking in our crock-pot (see recipe idea below). My family loves to support our local team, the Seattle Seahawks, even if it is …

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Categories: SUSE Linux Enterprise, SUSE Linux Enterprise Server, Technical Solutions

SUSE Studio generated appliances (images) – and support

By: Andreas Jaeger

July 8, 2013 4:27 am



SUSE Studio  is a great tool to generate appliances (images) that you can then deploy in physical, virtual and cloud environments. As product manager for SUSE Studio, I’ve been asked several times over the last months on the exact conditions of how SUSE supports the resulting images. I can now answer this questions with a …

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Categories: Appliances, Expert Views, SUSE Studio