This is us! SUSE support around the world
Our excellent support is fueled by our people. Meet a handful of the global team dedicated to your success.
Olivier Choux
Team Lead, APJ Customer Support
Product Focus: SUSE High Availability, SAP Solutions
12 years working at SUSE
What prepared you for this role?
I built my career working in IT — problem solving is what I have been doing
since I earned my diploma. I’ve worked my way up at SUSE to become both a
Team Lead for Asia Pacific & Japan, and Senior Support Engineer.
How does your work help customers succeed?
We help customers in their path to success by mitigating every obstacle or
difficulty they might face in their IT infrastructure. My peers and I are
focused on one goal: to help our customers.
Why do you enjoy working in support at SUSE?
Above all, I really like to work with my colleagues. My work with them
involves constant learning and knowledge sharing. Because SUSE is constantly
growing, I’m always motivated for future challenges.
Yi Chen Cheng
Technical Support Engineer
Product Focus: SUSE Linux Enterprise Server
2 years working at SUSE
Why do you enjoy working in support at SUSE?
The support role is a very dynamic position: we constantly interact with
customers and other engineers. I love the way our technical discussions
translate into helping our customers.
What motivates your work?
The variety of support tickets I work on makes it fascinating to learn all
the ways our customers are utilizing open source SUSE technology. And my
colleagues always keep me motivated — their passion and knowledge of Linux
help me to improve every day.
What gives you a sense of accomplishment?
Every time we successfully deliver a solution and can close the ticket!
Because every ticket closed means the world gets a bit better thanks to our
contribution.
Logan Caldwell
Technical Support Engineer
Product Focus: SUSE Enterprise Storage
3 years working at SUSE
What prepared you for this role?
I personally started with Linux by installing the original version of
openSUSE when it was first released. Since then, I have loved using Linux
and have returned to the best distribution!
How does your work help customers succeed?
Not everything goes as planned. Whether an application goes down due to a
power outage, or customers need to implement new technology, SUSE Support
helps customers reach ideal operations, and provides fast assistance where
needed.
What gives you a sense of accomplishment?
When my assistance makes a big difference for a customer. This could be by
helping resolve a large and complex issue, improving their processes, or
simply helping the customer gain further understanding.
650 SUSE team members—more than half our staff—focus on development and support. Build for the future with our unparalleled support, combined with thousands of global partners and the international open source community.
Read the SUSE Support journey step by step to see how you can engage our dedicated team.
Contact us
We take pride in being responsive and adaptable to your needs.
So, contact SUSE today and learn for yourself!
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