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We on the corporate web team are enhancing the usability of our websites and building some brand new ones, and we would love the help of the community members.

First-click Tests

Sometimes we conduct online tests of wireframes and designs before they have actually become real websites.  First-click tests are an ingenious way to see where people would click first when presented with a little task.  For example, “You need to change your shipping address.  Where would you click to start that process?”

This kind of test is very fun and fast to do.  And it’s surprising how much we learn from them.  It turns out that if you choose the right first click, you are 87% more likely to successfully complete your task.  If you guessed wrong (picked the wrong menu item, for example) and have to go back and pick something else, your chances of success drop to 46%, and it gets worse the more times you are unable to find the right menu.

These tests take about the same amount of time to complete as all the others (10-15 minutes), and we will send you a $10 Amazon gift card as a reward for successful completion.

Sound fun?  We’re running some tests right now so be sure to fill out your profile.

Fill out your profile and sign up for the testing pool now.
If you would like to be part of our testing pool, please fill out the following survey. https://www.research.net/s/test-pool

Card-sort Tests

Sometimes we conduct  online card-sort tests to help us get user input into logical groupings of items for things like site navigation.  We will draw from the same pool of testers for these tests, but they are conducted using a different tool.   They take about the same amount of time to complete, and we will send the same $10 Amazon gift card as a reward for successful completion.

The basic idea behind a card-sort test is that we give you a list of terms on little virtual “cards” and you drag them over onto a workspace and organize them by clustering them with things that seem to go together.  Then when you’re done, you get to name the clusters or groupings.  This tells us a lot about how people think about the things we are presenting on the site, as well as the way they would instinctively look for them in a grouping.

Fill out your profile and sign up for the testing pool now.
If you would like to be part of our testing pool, please fill out the following survey. https://www.research.net/s/test-pool

Site Usability Tests

We will be running several short user tests over the coming months, studying specific elements and logical flows on web pages, to see how we can make them easier to use.

The tests will be done remotely — you’ll just click a link in an email, login, and a little recording will capture what you do (and say) as you work through a short test scenario.

The scenarios will be short and sweet — most tests should take no more than 15 minutes, and most people complete them in 7 minutes on average.

How it works

When we are planning to conduct a test, we will review the profiles of the people in our testing pool. If your profile matches the user type we need to run through the test, we will email you instructions for that test, including the link to the test.

You simply follow the instructions, click the button to submit your recorded test, and we are notified that you have completed a test. We will review the test to ensure that it was completed, and if all is well we will send you a $10 Amazon e-card to thank you for participating.

Fill out your profile and sign up for the testing pool now.
If you would like to be part of our testing pool, please fill out the following survey. https://www.research.net/s/test-pool

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FAQ

1.   Q.  This sounds like fun.  How many tests can I take?

A.  There is no limit to the number of tests you can take. We may invite you to take several tests, depending on how often your profile matches the requirements of any given test.

2.  Q. What kinds of tests are they?

A. We will be studying how people use existing web pages to complete common tasks.   For example, we might have a scenario that asks you to go to a website and find out when you can get training on a certain product in your local area.  We will then watch to see your strategy for finding that information.  When we have seen enough people of your same profile (same age group, job experience, IT role, etc.) complete that task, we can draw some conclusions about the best choices in menu naming, link placement, page layout, etc., for the people most likely to purchase training.

Really we aren’t testing YOU, we are testing the user interface to see how well it meets your needs.  You can never fail a test — if you can’t find something, it is the UI that has failed the test.

3.  Q.  How long will it take to take a test?

A.  We design very targeted and short test scenarios.  Most tests are done in 6-7 minutes.  A few have gone on a little longer when the tester got distracted and forgot what they were supposed to be doing and started exploring the site 😉

4.  Q. Do I have to take them at a certain time of day?

A.  Yes, we have started doing this with a live moderator.  We find they work better that way.  We’ll find a time that is convenient for you.

5.  Q.  What if I decide I don’t want to be in the testing pool any more at some point?  Can I get removed if I want to?

A.  Yes, absolutely.  Simply email us at coolguys@novell.com and give us the name and email address you supplied in your profile survey, and we will delete you from the pool.

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Fill out your profile and sign up for the testing pool now.
If you would like to be part of our testing pool, please fill out the following survey. https://www.research.net/s/test-pool

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Category: Announcements, Technical Solutions
This entry was posted Thursday, 2 April, 2015 at 8:23 am
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