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A Connected Customer Retail Experience from Tech Mahindra and SUSE

The customer is king – so the saying goes, and never more so than it is today.

Ever gone shopping recently?

You will have noticed that your shopping habits are not like those of your parents’.

Mobile phones and other digital devices have changed the way we browse and make decisions on what to buy and where to buy them from.

The savvy customer today, expects a personalized, seamless experience as they research, shop and purchase.

That’s why 81 percent of retailers plan to have a unified commerce platform by the end of 2020. And 91 percent plan to offer order visibility across channels within three years.

As shoppers get more sophisticated, retail strategy and tactics have to keep pace.

Tech Mahindra + SUSE = Seamless, Connected Customer Experiences

That’s why Tech Mahindra, the global leader in IT solutions, BPO, business consulting services & digital technologies to enable connected experiences have chosen to partner with SUSE in the retail space.

Through our partnership with Tech Mahindra, retailers can benefit from open source technology from SUSE alongside the proven expertise that Tech Mahindra’s retail practice can bring across all retail segments to effect real change to the bottom line.

As one of the first distributors of enterprise Linux, SUSE continues to forge ahead with enterprise-grade, open source technologies.

One of the best tools a retail organization can deploy to connect the dots between the different customer touchpoints is a unified commerce platform with an underlying point-of-sale (POS) infrastructure that is capable of delivering omnichannel integration, but yet is secure and easy to manage.

SUSE Manager for Retail delivers best-in-class open source infrastructure management, optimized and tailored specifically for the retail industry. Use SUSE Manager for Retail to provide a reliable, flexible and open platform for managing POS devices and the extensive retail environment across data centers, distribution centers and store locations.

Retail customers leverage the functionality of SUSE Manager for Retail to:

  • Generate a unified and dynamic view of customers, orders and inventory to deliver a seamless omnichannel experience
  • Ensure security and compliance to monitor and manage data center with policy-based security
  • Gain increased flexibility, reliability and uptime of POS devices
  • Optimize operations while reducing costs


SUSE Manager for Retail can be used to keep watch over:

  • POS terminals
  • Reverse-vending systems
  • Kiosks
  • Self-service systems
  • Non-retail devices at schools, banks or hospitals

 

For more information on how you can serve up a better shopping experience for your customers, please contact me at aarti.sehdev@suse.com.


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Category: Alliance Partners, IT Infrastructure Management, News, Partners, Retail, SUSE Manager
This entry was posted Tuesday, 9 July, 2019 at 7:52 pm
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