New Support Experience: Going Live Soon!

September 22, 2025 | By: Miles Escow

We are thrilled to announce an exciting enhancement to your support experience with us!

In early October 2025, we will be migrating to a brand-new support center, designed to provide you with more efficient and comprehensive SUSE assistance.

The new support center will offer a range of features to improve how you obtain support from SUSE, including:

Improved Case Management: Easily submit, track, and manage your support cases in one centralized location.
Trending and Top Knowledge Articles: Access a wealth of knowledge articles organized by product to get answers quickly.
Enterprise Agentic Search: Find solutions rapidly with our powerful search functionality, that locates relevant knowledge articles, documentation, and other information.
Persistent Support Navigation: SUSE’s Customer Center, Documentation and new support pages all using the same website header and navigation menus.
Enhanced Communication: Stay updated on the status of your cases and communicate directly with our support team.

Feature	Description
Case Management Beta	25 Sept 2025 – 6 Oct 2025: Customers can test the new support experience alongside the existing SUSE Customer Center (SCC) support functionality. Follow the new guided tour to get acquainted with the changes.
Go-Live	Early October: You will be automatically redirected to the new SUSE support experience.
Access	Log in to https://scc.suse.com using your existing SUSE account, then navigate to ‘Support’ in the left-hand menu
Additional Resources	Click here