Making a choice on your support! Why Long term support extensions bring you peace of mind | SUSE Communities

Making a choice on your support! Why Long term support extensions bring you peace of mind


As with all things here at SUSE we are continually innovating and adapting our products to the latest requirements and demands of our customers’ environments.  But sometimes you may be in a situation where you aren’t quite ready for the latest version of the product.  The balance between innovation/optimizing your datacenter need to be assessed and balanced with regards to any operational disruption caused by making a change.

So what do you do when your support is about to expire and you’re just not ready to make that switch? Or you just don’t need certain upgrades or features?

SUSE offers an ability to extend your support on our products so throughout the lifecycle of your Linux based applications you can now extend the life up to 5 years.  So you don’t need to worry about immediately upgrading and you can still have that peace of mind that you have additional years of defect resolution and support as well as technical support throughout your extended term.  Here are some of the benefits you’ll get in choosing long term service support:

13-Year Core Server Platform Lifecycle

Most of our core server platform products have a 10-year lifecycle. If you need more than that, Long Term Service Pack provides 3 years of extended support, during which time you’ll continue receiving security and maintenance patches as well as technical support.

Up to 5 Years’ Service Pack Support

We generally release service packs every 12 months and support previous service packs for 6 months after the release of the new service pack. Long Term Service Pack Support can extend support for a service pack an additional 12-36 months in 12-month increments.

Build a Future Infrastructure Model

Your infrastructure should only be updated when necessary, and on a schedule that works for your data center. During the LTSS period, SUSE will deliver only the security patches for critical vulnerabilities, and maintenance patches for critical non-security issues.

So now the choice is really yours.  You can take more time to plan your move to the next version or decide that the next version is for you and immediately upgrade.  Whatever you decide we’ve got you covered.

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