Carla Schroder
By: Carla Schroder

November 11, 2019 6:34 pm

698 views

If You Think Producing Good Product Documentation is Expensive, try Calculating the Cost of Not Having It

When last we met (How to Keep Customers Happy and Liking Us a Lot, part 1), I discussed the importance of product documentation, and how merely flinging code out the door is not adequate for a fabulous enterprise open source company. Today I talk a bit about the cost of not having good product documentation. […]

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Carla Schroder
By: Carla Schroder

October 31, 2019 4:45 pm

1,197 views

How to Keep Customers Happy and Liking Us a Lot, part 1

See part 2: If You Think Producing Good Product Documentation is Expensive, try Calculating the Cost of Not Having It Greetings, dear SUSE friends! Today I reveal to you the Great Secret for keeping customers happy. We're all here for various reasons, such as paychecks, a love of great open source software, creativity, wanting to […]

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