When it comes to Linux, support really matters.
If you're going to run your mission-critical applications on Linux, then you need a partner who will support you every step of the way. Recent research confirms SUSE provides the best Linux support around.
Get the 11-page executive summary
The results are in–SUSE is still the leader
An independent marketing research survey by Lighthouse Research recently confirmed SUSE continues to lead both Oracle and Red Hat in providing quality Linux based support. In this study, SUSE took the lead in the following areas:
- Overall quality of support
- Interoperability and mixed-platform support
- Linux knowledge and expertise
- Proactively providing support alerts, updates and patches
- Time to reach an engineer
- Time to resolve issues through an engineer
What does this mean to you? When you purchase SUSE Linux Enterprise, the most interoperable platform for mission-critical computing, you also tap into the world's best Linux support organization. You can know we will solve your problems better than anyone else.
It's no surprise–find out why
It's not surprising SUSE was rated the best of the three. Here's what we can brag about:
- Nearly 20 years of experience supporting Linux enterprises of all sizes
- Support based on the unequaled quality of Novell Global Services with more than 25 years in the enterprise
- Member of the Association of Support Professionals Hall of Fame
- Service Capability & Performance (SCP) Standards
- Global support centers and an expansive field team worldwide
- Quality and continual improvement is the responsibility of every support employee
About the survey–see for yourself
Through online surveys and follow-up interviews, the Lighthouse Research team measured the satisfaction of more than 500 customers who use Linux-related technical support services from SUSE, Oracle and Red Hat. The conclusion: respondents recorded the highest satisfaction ratings for SUSE's overall quality of service, as well as for many of the aspects of the Linux-related technical support they receive from SUSE.
Get the 11-page executive summary
Resources:
Detailed subscription information
SUSE Services for Enterprise Linux Servers Flyer
Learn more about Service Capability & Performance Standards
Read the ASP Ten Best Web Support Sites announcement
Press Release: SUSE's Linux Support Continues to Lead the Industry