Receive Seamless, Integrated Support on SAP's Preferred and Recommended Linux Platform

Given the nature of SAP workloads and the importance of having a fine-tuned and supported operating system to complement your SAP implementation, it makes business sense to have the best proven enterprise-class support for your operating system. SUSE and SAP have partnered to ensure that SAP customers running on SUSE Linux Enterprise Server have maximum uptime and optimal performance of their mission-critical deployments. With SUSE Linux Enterprise Server Priority Support for SAP Applications you can confidently deploy SAP on SUSE Linux Enterprise Server and get the enterprise support you need.

SUSE Linux Enterprise Server Priority Support for SAP Applications offers you a single support point of entry, from the operating system through the application. With the integration of SUSE Linux Enterprise Server into the SAP support process, you can have confidence in knowing that SAP and SUSE will understand your entire IT infrastructure, its integration points and your unique configuration. With this knowledge, SUSE and SAP can greatly enhance your technical support experience and more quickly solve any issues that might occur with your environment.

Priority Support Details

SAP customers that purchase SUSE Linux Enterprise Server Priority Support for SAP Applications receive the following benefits:

• Unlimited 24x7 technical support from SUSE
• Target response times: one hour for telephone support and four hours for electronic support
• Access to all fixes and patches for SUSE Linux Enterprise Server
• Seamless use of SAP systems
• SAP Service Market Place
• SAP Solution Manager