B.1 GUI Messages

B.1.1 VPNCLIENT-GUI-0000 Certificate not found. Ensure that the certificate is available.

Possible Cause: The profile you chose for the VPN connection has an invalid certificate. Possibly, the profile is removed, renamed, or tampered with.

Action: Re-create the profile with another certificate. For details, refer to Section 3.2, Connection Profiles.

B.1.2 VPNCLIENT-GUI-0002 Enter gateway name/IP address.

Possible Cause: You have not specified the IP address/gateway name.

Action: Specify the IP address/gateway name to proceed.

B.1.3 VPNCLIENT-GUI-0003 The certificate name is too lengthy. Rename the Certificate name to proceed.

Possible Cause: The number of characters in the certificate name has exceeded the limit. Only 80 characters are permitted (including the pathname). For example, /home/user1/.turnpike/usercerts/mycert.pfx is treated as having 42 characters.

Action: Rename the certificate so that it adheres to the character limit.

B.1.4 VPNCLIENT-GUI-0004 Enter the password.

Possible Cause: You have not specified the password.

Action: Specify the password.

B.1.5 VPNCLIENT-GUI-0006 Certificate not found. Ensure that the certificate is available.

Possible Cause: /user's home directory/.turnpike/usercerts/ does not contain the certificate file.

Action: Copy the certificate file in .pfx format to the path mentioned above.

B.1.6 VPNCLIENT-GUI-0008 Failed to read certificate.

Possible Cause: Either the certificate is not valid or the password is incorrect.

Action: Verify the validity of the certificate and password.

B.1.7 VPNCLIENT-GUI-0009 Gateway name/IP address is not valid.

Possible Cause: The gateway name/IP address that you have specified is not valid.

Action: Specify a valid gateway name/IP address.

B.1.8 VPNCLIENT-GUI-0011 Server address error: Failed to resolve the DNS name. Retry after some time.

Possible Cause: Either the network or DNS server is down.

Action: Ensure that your network and DNS server are up and running.

B.1.9 VPNCLIENT-GUI-0012 Cannot read profile. Re-create the profile.

Possible Cause: The profile file in XML format is corrupt.

Action: Using the Profile Manager, delete the profile and create a new one. For details, refer to Section 3.2, Connection Profiles.

B.1.10 VPNCLIENT-GUI-0013 Profile is not valid.

Possible Cause: You have not specified the certificate password.

Action: Specify the certificate password.

B.1.11 VPNCLIENT-GUI-0014 Failed to connect to IKE. Restart IKE.

Possible Cause: IKE is down.

Action: As root, restart IKE.

Possible Cause: IKE might be running, but you do not have sufficient user rights.

Action: Get access rights to use VPN Client. For details, refer to Section 3.1.2, Non-Root Access.

B.1.12 VPNCLIENT-GUI-0015 Failed to connect to IKE. Restart IKE.

Possible Cause: IKE is down.

Action: Verify the IKE log for details. The log file can be accessed at /var/log/messages.

B.1.13 VPNCLIENT-GUI-0016 Failed to connect to IKE. Restart IKE.

Possible Cause: IKE is down.

Action: Verify the IKE log for details. The log file can be accessed at /var/log/messages.

B.1.14 VPNCLIENT-GUI-0017 Failed to connect to IKE. Restart IKE.

Possible Cause: Application error. For details, refer to Section A.2, Application Errors.

Action: Restart IKE using the following command:

/etc/init.d/racoon restart

Possible Cause: Server failed to respond.

Action: Verify the IKE log for details. The log file can be accessed at /var/log/messages.

B.1.15 VPNCLIENT-GUI-0018 IKE failed to respond. The client is exiting.

Possible Cause: IKE is down.

Action: Verify the IKE log for details. The log file can be accessed at /var/log/messages.

Possible Cause: IKE is down.

Action: As root, restart IKE.

B.1.16 VPNCLIENT-GUI-0019 Gateway name/IP address is not valid.

Possible Cause: The gateway name/IP address you have specified is not valid.

Action: Specify the correct gateway name/IP address.

B.1.17 VPNCLIENT-GUI-0020 Failed to meet system requirements.

Possible Cause: gmodule support is not available on your machine.

Action: Provide gmodule support to your machine. For details, refer to the GNOME developer Website .

B.1.18 VPNCLIENT-GUI-0021 Unable to locate the help file. Reinstall the client.

Possible Cause: Issues with VPN Client installation.

Possible Cause: The help file is removed.

Action: Reinstall the VPN Client.

B.1.19 VPNCLIENT-GUI-0022 Profile directory does not exist. Client installation might be incomplete.

Possible Cause: Application error. For details, refer to Section A.2, Application Errors.

Action: Reinstall VPN Client.

B.1.20 VPNCLIENT-GUI-0023 Invalid Network. Re-enter.

Possible Cause: The format in which you specified the network details is not valid.

Action: Specify the details in the dotted IP address format (for example, 10.0.0.0).

B.1.21 VPNCLIENT-GUI-0024 Invalid Mask. Re-enter.

Possible Cause: The format in which you specified the mask details is not valid.

Action: Specify the details in the dotted IP address format (for example, 255.0.0.0).

B.1.22 VPNCLIENT-GUI-0025 Time-out occurred while waiting for a connection response from gateway. The client is exiting.

Possible Cause: The connection failed. There is no response after connection attempts for a period of time (more than five minutes).

Action: Check the IKE logs to find out the reason. For details, refer to Section A.1.3, IKE Log.

B.1.23 VPNCLIENT-GUI-0026 Authentication Failed. Verify your Credentials

Possible Cause: You have specified an incorrect username, password, or both.

Action: Specify the correct username and password.

B.1.24 VPNCLIENT-GUI-0026 Gateway is not responding. The client is exiting.

Possible Cause: The connection failed. There is no response from the VPN gateway.

Action: Ensure that the gateway is up and running.