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Type of support:
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Free
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Telephone hotline
(chargeable)
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Initial installation and upgrade of the base
system
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Installation on a typical standalone PC (no RAID
configuration)
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*
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Installation on a laptop (no PCMCIA configuration)
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*
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Upgrade of the base system from the direct predecessor version
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*
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Upgrade of the base system from an older version
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*
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Hardware Requirements
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Installation on a single-processor system
(Pentium I or higher)
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*
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Installation on an SMP system
SUSE LINUX 9.1
Problems with SMP kernel on single-processor systems
(hyperthreading)
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*
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Installation on 386/486 systems
Please note the system requirements for our products
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*
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Installation on a system with at least 64MB RAM (as of SUSE LINUX
9.1 128 MB RAM) not shared with the graphic card
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*
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Installation on a system with less than 64MB RAM (as of SUSE
LINUX 9.1 less than 128 MB RAM)
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*
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Installation on a hard disk with a minimum of 2 GB free, usable
space
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*
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Installation on a hard disk with more than 600 MB but less than
2GB free, usable space
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*
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BIOS configuration/changing BIOS settings
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*
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Supported installation media
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Installation from an internal ATAPI CD-ROM or DVD drive
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*
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Installation from a local SCSI CD-ROM or DVD drive on a supported
PCI SCSI controller
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*
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Installation from a remote CD-ROM drive
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*
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Installation from an NFS or FTP server (client only)
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*
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Partitioning support
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Partitioning of a hard disk with one additional operating system
during the initial installation with YaST2, provided enough free
space (at least 2GB) is available or can be created with the
YaST2 partitioning tool
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*
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Creation of the partitions /, swap and
/boot (if necessary)
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*
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Creation of additional Linux partitions
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*
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Support for resizing a single Windows 9x/Me partition that covers
the entire hard disk, if resizing can be done with YaST2
SUSE LINUX 9.1
Support for resizing a single Windows partition that covers the
entire hard disk, if resizing can be done with YaST2
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*
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Partitioning of a hard disk with more than one operating system
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*
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Manual partitioning with Linux fdisk
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*
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Support for creating a partition on more than one hard disk
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*
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Configuration of software RAID
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*
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Package management and software installation
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Support for the software selection "Standard System"
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*
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Support for other software selections
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*
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Installation of applications from the installation media using
YaST2
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*
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Installation of applications not included on the installation
medium
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*
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Manual package installation with RPM
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*
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Installation and configuration of applications
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*
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Installation of bug fixes and security updates with YOU
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*
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Manual installation of bug fixes and security updates
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*
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Kernel updates (only official SUSE update RPMs for the respective
distribution)
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*
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top
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Supported installation targets
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Installation on the first (hda) or second IDE hard disk (hdb) in
an IDE-only system, the hard disks being connected directly to
the IDE bus as primary devices
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*
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Installation on the first (sda) or second (sdb) SCSI hard disk on
a supported PCI SCSI controller in an SCSI-only system
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*
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Installation on an IDE hard disk which is preceded by another
device connected to the IDE bus (e.g. hdb = CD-ROM and hdc = hard
disk)
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*
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Installation on another SCSI hard disk in a SCSI-only system
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*
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Installation on hard disks connected to a
supported SCSI-RAID controller
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*
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Installation on hard disks connected to a
supported IDE-RAID controller
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*
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Installation on an IDE or SCSI hard disk in a mixed IDE/SCSI
system
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*
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Installation on a hard disk not connected to the IDE or SCSI bus
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*
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Installation on Linux partitions (ext2 or reiser), created with
Linux fdisk or YaST
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*
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Installation on Linux partitions created with other tools
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*
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Integration & configuration of supported
SATA devices (without RAID configuration) in SUSE LINUX 9.1
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*
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top
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Configuration of the boot loader
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Configuration of the GRUB boot loader in the MBR of the first
hard disk or on a floppy disk without modification of the BIOS
mapping using the standard kernels or official kernel update
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*
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Entry of the kernel parameters in the boot loader configuration
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*
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Boot loader switch (GRUB < - >LILO)
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*
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Other GRUB/LILO configurations
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*
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GRUB/LILO as secondary boot loader
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*
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LoadLin configuration
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Dual-boot installation with Windows 9x/Me/NT/2000/XP
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*
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Dual-boot installation with other operating systems
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*
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Multi-boot installation with more than two operating systems
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*
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top
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Setup of the graphical user interface
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Configuration of X11 with a monitor detected by YaST2 (or VGA,
75Hz)
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No 3D hardware acceleration
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Standard resolution 800x600 or 1024x768
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Standard color depth 16 Bit
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Framebuffer in the event of problems
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*
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Configuration of internal laptop display
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*
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Configuration of remote display for laptops
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Extended X11 configuration (dual/multihead, 3D, TV-Out/ or DVI
connections)
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*
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Installation/configuration support for specific (proprietary)
graphic card drivers
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*
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Support for problems with KDE or other window managers
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*
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Support for the desktop configuration
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*
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Support for problems in connection with specific applications
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*
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Integration of input devices
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Configuration of a one, two, or three button mouse (PS/2 or USB)
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*
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Support for serial mice
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*
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Configuration of the console mouse driver GPM
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*
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Configuration of the touchpad
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*
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Configuration of an external mouse on a laptop
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*
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Configuration of several mice that can be used simultaneously
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*
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Integration of a standard keyboard (PS/2 or USB)
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*
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Integration of keyboards with special keys
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*
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Configuration of the Euro symbol
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*
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Configuration of TrueType fonts
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*
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Support for a Braille line
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BLinux support
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Integration of other input devices
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*
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Support for a keyboard layout that does not correspond to the
purchased box (layout of the international version is always
English)
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*
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top
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Support for the configuration of the Internet
connection
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Basic configuration of an Internet connection with a supported
PCI ISDN card
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*
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Basic configuration of an Internet connection with an external
serial modem (not USB)
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*
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Basic configuration of a DSL Internet connection (pppoe only)
through a supported PCI network adapter (no routing/masquerading)
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*
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Configuration of an internal PCI/ISA or USB modem
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*
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Configuration of a DSL Internet connection on a system with more
than one network adapter
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*
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Configuration of an AVM Fritz DSL card
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*
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Basic configuration of a cable modem Internet connection through
a supported PCI network adapter
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*
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Basic configuration of a different Internet connection
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*
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Configuration of more than one ISP
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*
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Support for dial-on-demand problems
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*
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Configuration of an e-mail client for collecting mail from a POP3
account
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*
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Configuration of fetchmail with YaST2 for collecting mail from a
POP3 account
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*
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top
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Integration of additional hardware
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Analysis of resource conflicts
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*
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Elimination of resource conflicts in PCI-only systems
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*
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Elimination of resource conflicts in ISA-only or mixed ISA
systems
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*
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ISA PnP configuration
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*
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Integration of PCMCIA devices
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*
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Basic configuration of a supported PCI sound card
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*
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Basic configuration of a supported PCI network adapter
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*
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Basic configuration of a local, compatible printer with YaST2
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*
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Basic configuration of a remote, compatible printer with YaST2
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*
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Basic configuration of an IDE or SCSI CD writer
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*
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Integration of additional storage devices such as ZIP drives, MO
drives, or streamers
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*
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Basic setup of a supported PCI TV card
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*
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Integration of compatible USB devices (other than mice or
keyboards)
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*
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Integration of compatible IEEE 1394 (firewire) devices
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*
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Integration of additional SCSI devices (other than hard disks and
CD/DVD drives)
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*
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Integration of a compatible scanner
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*
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Support for the integration of a digital camera
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*
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System performance tuning (e.g. DMA settings)
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*
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Support for problems with laptop docking stations
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*
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Support for problems with port replicators
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top
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Support for system administration
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Setup of system time
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*
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Creation and administration of users and groups
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*
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Support for changing access permissions
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*
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Configuration of the Personal Firewall (SUSE LINUX 8.0 or older)
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*
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Support for using the Rescue System
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*
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Configuration of APM and ACPI
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*
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Support for the YaST2 Profile Manager (SCPM)
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*
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Integration of other partitions or network drives
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*
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top
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Configuration of networks and network services
(client only)
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Configuration of Ethernet cards
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*
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Configuration of TCP/IP
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*
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Configuration of a subnet
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*
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Simple routing/masquerading (1 gateway)
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*
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Sendmail/Postfix configuration with YaST2
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International
Contact 
