Incident Based Support/Advanced Support:
Qualified Support by Phone and E-Mail at Transparent Rates

We will gladly assist you in case you experience difficulties with issues exceeding the scope of the free installation support. Here is a detailed listing of the subjects covered by the Incident Based Support Service.

You can reach us by phone or e-mail: support@suse.de
Please activate your support key prior mailing or phoning us.

In case you don't have a support key yet, you can phone us and we will provide you with one. Note that this provided support key will not qualify you for the free installation support. It is only needed in case you are not a SUSE customer yet.

US/Canada:
Phone: +1 800 796 3700 (Monday-Friday, 9am - 6pm EST; 6am - 3pm PST)
Price: US $39.00 incl. VAT

UK/Ireland:
Phone: +44 845 025 0010 (Monday-Friday 1100 - 1700 GMT)
Price: EUR 46,- incl. VAT

Other countries:
Phone: +44 845 025 0010 (Monday-Friday 1200 - 1800 CET)
Price: EUR 46 incl. VAT

One incident covers up to 20 minutes of assistance from our experienced support staff. The payment is credit card based. Visa, Eurocard, and Mastercard will be accepted - financial transactions will be handled by our service partner twenty4help Knowledge Service AG, EMEA.