SUSE LINUX and Dell Offer Global Collaborative Support
Nuremberg, Germany, 20-01-2004
Offering includes hardware certification and joint customer support
processes
SUSE and Dell now provide streamlined
certification of SUSE LINUX on Dell enterprise products, including
PowerEdge servers, and provide customers of both companies with seamless
support processes.
SUSE and Dell have identified workflow processes to ensure that joint
customers will receive fast, consistent and effective support for all
technical support issues. New certification and quality assurance
procedures will help identify most potential issues and correct them
before products are shipped to the customer.
"This is significant for our customers, SUSE and the Linux community,"
said Uwe Heine, chief alliance officer, SUSE LINUX. "As one of the
premier computer hardware manufacturers in the world, Dell's commitment
to Linux, and to our mutual customers, will enable even faster
penetration of this truly innovative technology."
About Novell
Novell, Inc. (Nasdaq: NOVL) is a leading provider of information
solutions that deliver secure identity management (Novell Nsure), Web
application development (Novell exteNd) and cross-platform networking
services (Novell Nterprise), all supported by strategic consulting and
professional services (Novell Ngage). Active in the open source
community with its Ximian and SUSE LINUX brands, Novell provides a full
range of Linux products and services for the enterprise, from the
desktop to the server. Novell's vision of one Net -- a world
without information boundaries -- helps customers realize the value of
their information securely and economically. For more information, call
Novell's Customer Response Center at (888) 321-4CRC (4272) or visit
http://www.novell.com.
Press should visit http://www.novell.com/pressroom.
Novell and Ximian are registered trademarks; exteNd,
Nsure, Nterprise and Red Carpet Enterprise are trademarks; and Ngage is
a service mark of Novell, Inc. in the United States and other
countries. SUSE is a registered trademark of SUSE LINUX AG. *All
third-party trademarks are the property of their respective
owners.
Press Contact
SUSE LINUX
Media Relations
Jasmin Ul-Haque
Phone: +44-(0)1344-326-966
Mobile: +44-(0)7973-844-468
E-Mail: juh@novell.com
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